terms & conditions
Quality assurance
studio PGRB's goal is to produce high quality light fixtures by hand for each and every customer. All photos shown on our website are accurate depictions of the final product. However since every item is hand made there may be slight variations in finish or build but rest assured that every fixture leaves our shop as beautiful and perfect as shown on our website. ALL OUR LIGHT FIXTURES ARE CAREFULLY TESTED AND INSPECTED and are all PUT THROUGH THE SAME TEST AND INSPECTIONS REQUIRED BY UL. Changes in appearance of the hand rubbed finishes or unlacquered finishes are normal. these are meant to age in appearance.
Lead Times
When ordering a fixture, the quoted lead-time is an estimated time that is subject to change due to the nature of how the products are made. Unexpected delays can occur, and if the fixture is delayed you will be contacted and we will do our best to deliver orders as soon as possible.
Payment
Payment is due in full at the time of order. We accept payment for purchases through Stripe.com. Stripe is an easy-to-use and safe online payment system that accepts most major credit cards. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. Orders are not shipped until payment is completed. Prices may be subject to change without notice.
Custom work
A non-refundable 50% deposit is required to start all custom work. A mock up of the custom light fixture will be fabricated for customer approval prior to completion of work. Once mock up is approved by customer the remaining 50% balance is due prior to completing fixture and sale is rendered final and non-refundable.
Refunds and Exchanges
If you wish to cancel your order all cancellations must be made within 5 business days from date of purchase, payment will be refunded with the exception of a 15% transaction fee and credit card processing fee. Due to the hand made nature of our products orders cannot be cancelled after this grace period has passed.
damaged goods
All items are carefully inspected and packaged prior to shipment. Please examine your order upon arrival for any damage. If items have arrived damaged, a replacement will be sent only if the damage is reported within 7 calendar days, the original packaging is to be kept for inspection by the carrier, and photos are provided of the damage. Please email info@studiopgrb.com within 7 calendar days to make a claim. After close inspection of the item Studio PGRB, at it’s option will either replace the defective fixture or repair the original fixture. Studio PGRB is not responsible for repair or replacement of damaged items reported after this time.
international customers
All International sales are final and are unable to accept returns or provide refunds. all shipments will be made via carrier of our choice, unless instructed in writing to use a specific carrier. special handling request are subject to extra charge. international customers are responsible for any customs/duties fees incurred during the transit of their ordered items. LIGHT BULBS ARE NOT INCLUDED ON INTERNATIONAL ORDERS DUE TO THE VARYING INTERNATIONAL VOLTAGE STANDARDS.
Shipping
All shipments will be made via carrier of our choice, unless instructed in writing to use a specific carrier. Orders will not be shipped until the full payment has been processed and received. All our light fixtures are carefully tested and inspected prior to shipment and all items are securely packaged and shipped in a securely padded box.
Additional Information
Please consult with licensed electrician if you are not familiar with installing a light fixture.
Un-coated brass will tarnish, will get darker, duller and richer with time. A polishing cloth or polishing compound can be used to restore its shine and are typically available at most hardware and big box stores.
All our hard-wired light fixtures are UL listed for dry locations. Fixtures are labeled clearly with the maximum allowable wattage. Use of higher wattage bulbs than indicated will forfeit warranty.
Our table lamps and any other plug based fixtures are NOT UL listed. All our non UL listed fixtures are handmade with the same attention to detail and safety as our UL listed fixtures and are put through the same test and inspections required by UL.
Warranty
studio PGRB warrants its products to be free of defects in workmanship under normal use and service for a period of one year from date of purchase (not installation). studio PGRB reserves the right to inspect the damaged product before having any obligation under this limited warranty. All costs of shipping for inspection are the sole responsibility of the purchaser. Studio PGRB at it’s option will repair or replace defective components or product. Hard-wired light fixtures are ul listed for dry locations. fixtures are labeled clearly with the maximum allowable wattage. use of higher wattage bulbs than indicated will forfeit warranty.
studio pgrb, LLC warrants to the original purchaser only that, at the time of delivery, our products are free from defects in materials and workmanship. studio pgrb, llc is not liable for any damage to persons or property caused by these products, and you agree that, by purchasing or using our products, our maximum liability to you in the event of any damage is the monetary value of the product that was purchased from us.
copyright warning
The images, designs, products and trademarks that belong to studio pgrb LLC are original to, and are valuable assets of, studio pgrb LLC. We protect and defend our copyrighted and trademarked works, including, but not limited to, drawings, blueprints, photographs, text, website, marketing materials, packaging, products, and designs. Unauthorized use of our copyrighted and trademarked materials is strictly prohibited.